ABOUT US
WHY WE FOCUS ON VENTURE OUT
Venture Out is the place we love and call home. We have pre-existing deep and permanent roots to the community, understand the diversity of our fellow neighbors, and appreciate the culture of the community.
VALUES
Our philosophy is "win-win-win." Homeowners and the community are our partners. Our partnerships are lifetime partnerships.
We leverage cutting edge technology, innovative processes, quality control, and our disruptive DNA to empower our team to deliver the best results in the industry.
We are obsessed with customer service, continuous improvement, and specialized marketing activities to drive more rentals and sales.
Under our care, property owners will have the peace of mind that their properties are being managed, maintained, and serviced, with the care and dedication their properties would receive if they were being managed directly by themselves or any other industry leading services company.
VISION STATEMENT
To generate value to all homeowners, guests, and the community of Venture Out at Cudjoe Key
MISSION STATEMENT
We provide best in class home solutions for homeowners, regardless of the type of property. Our flexible business models allow us to provide the service under their terms generating value for our homeowners, their guests, and the community.
WHY YOU SHOULD WORK WITH US
We are Venture Out owners who understand all things Venture Out, literally.
We have been successfully managing rentals at Venture Out for years.
We understand that each owner and each property is not the same. We provide unmatched flexibility to work with our individual owners to cover their needs.
We have fine tuned the rentals management process at Venture Out over years, applying best operational practices and technology to provide the best rental experience for owners and guests. Nobody can match our value proposition.
THE TEAM
People and Processes: The Key to Our Success
At the heart of our rental management success is a simple but powerful formula: exceptional people and efficient processes. Our team, led by Marcelo Papalardo and Ruby Shipley—both proud Venture Out owners—brings years of experience and a deep connection to the community. Their leadership and vision ensure that every detail is handled with precision and care.
What sets us apart is our commitment to working with local talent. We proudly contract local residents, many of them fellow Venture Out homeowners, to deliver unparalleled service. Their firsthand knowledge of the community and dedication to excellence create a seamless experience for homeowners and guests alike.
Ruby Shipley
Owner at Venture Out, year-round resident
20+ years leading cleaning operations and customer service operations in the Washington DC area for large corporations
5+ years involved in managing rentals and cleanings at Venture Out
Active member of the Venture Out Community including Boat Club, Real Estate Committee, Safety & Security Committee, and more.
Marcelo Papalardo
Venture Out Owner , seasonal resident.
20+ years managing services businesses and customer service to top corporations worldwide.
10+ years developing software based solutions to optimize customer service and services delivery.
2+ years developing a Venture Out specific rental management process, supported by technology systems.
Active member of Venture Out: volunteer on the Personnel Committee, and active participant in many others.